Frequently Asked Questions

All orders are processed through our website. We do not take orders through instagram or facebook DMs. Our payment processor at present is Paypal only! We are working to have a payment plan processor for those whom are interested in that type of payment. However until then all payments are processed solely through Paypal. YOU DO NOT NEED TO OWN A PAYPAL ACCOUNT TO MAKE PAYMENTS ON OUR WEBSITE!
All orders whether local or international are processed within a time frame of 1-5 business days. This means the time it takes for me to recieve the funds, order your hair (if it is a PRE-ORDER item), package it and get it ready for shipping. It will then be passed off to our shipping partners. Our local orders can expect delivery anywhere from 7-14 days. In many cases it has been less we've even had orders received next day though we can't always promise this. International orders will not be received until 14-30 days. This time frame includes the time it takes for us to process and get your packages ready and transit to you. PLEASE UNDERSTAND THAT WE ARE A ONE WOMAN SHOW! We try our best to get your packages out as fast as possible and will stick with you until your package has arrived!
Refunds will be honoured in the form of a store credit if eligible. If reported 3 days after delivery of the unit you have a chance of receiving a store credit to the full amount minus shipping costs. If you have missed that 3 day mark you will have an additional 4 days to request a refund however only 50% of the total purchase price minus shipping cost will be awarded. We do not accept refunds for units that have been altered in any way. All units must be in original packaging and untouched or unworn. Please see our Returns policy for more information on this. Once your store credit is approved and we have received back the unit we will issue the store credit in 3-5 business days.
DOMESTIC ORDERS: Standard First Class Shipping: $5.00 flat rate Tara Courier Door to Door Delivery: 4-7 Business Day Delivery. Plus 1-3 Business Days of Processing. Free shipping on orders over $300: 4-7 Business Day Delivery. Plus 1-3 Business Days of Processing. INTERNATIONAL ORDERS: Standard First Class Shipping (Standard Mail): $20.00 Flat Rate Priority Shipping (Fast Track) : $35.00 Flat Rate Jamaica Post Standard Mail: 14-30 Business Day Delivery. Jamaica Post Fast Track: 10-14 Business Day Delivery. Free Shipping to USA and CANADA on orders over $300: 14-30 Business Day Delivery Free Shipping Elsewhere on orders over $500: 14-30 Business Day Delivery
Yes! We have a 7 day total refund policy. There are conditions and we recommend you view our refunds policy to get a better understanding of these conditions.